Quick answers to common questions about our loans and services.
What documents do I need to apply for a loan?
You need a government-issued ID (front, back, and a selfie holding the ID), income proof (salary slip or bank statement), and your bank account details. All documents can be uploaded digitally during the application.
How long does the approval process take?
Most applications are reviewed within 24 hours. Simple applications with complete documentation may be approved even faster, sometimes within a few hours.
What is the minimum and maximum loan amount?
Minimum loan amount is ₹100,000. Maximum varies by loan type — Personal Loans up to ₹5 lakh, Home Loans up to ₹5 crore, Car Loans up to ₹1 crore, and Business Loans up to ₹2.5 crore.
How are interest rates calculated?
Interest rates depend on the loan type, tenure, your credit profile, and income. Our starting rates are: Personal Loan 10.99%, Home Loan 8.50%, Car Loan 9.25%, Education Loan 9.00%, Business Loan 12.00% per annum.
Can I prepay my loan?
Yes! You can prepay your loan at any time. Contact our support team to arrange prepayment. Note that some loan types may have small prepayment charges detailed in your loan agreement.
How do I make my EMI payments?
Once your loan is approved, an EMI schedule is auto-generated. You can pay each EMI by uploading your bank transfer slip through the "My Loans" section. Once verified by our team, the EMI is marked as paid.
What happens if my application is rejected?
You will receive an email with the reason for rejection. You can address the issue and reapply — the system will pre-fill your previous details to make it faster.
Is my personal data safe?
Absolutely. All uploaded documents are stored in secure private storage. We use industry-standard encryption and comply with all data protection regulations.
Do you offer loans in all Indian cities?
We currently serve over 150 cities across India. Even if your city isn't listed, apply anyway — we may still be able to help you.
How can I contact customer support?
Call us at +91 800-123-4567 (Mon-Sat, 9 AM to 7 PM), email support@smfgindiacredit.com, or use the contact form on our Contact page.
